Customer Service Representative

Accounting EA, Inc; Crest Hill (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Job summary

Koffex Accounting is seeking a friendly Customer Service Representative to be the face of our office. You will greet and assist customers who visit in person, answer questions by phone and email, and ensure every visitor leaves feeling cared for.

This full-time, on-site role emphasizes problem solving and teamwork. Responsibilities include greeting guests, handling calls and emails, processing orders, and maintaining accurate records.

Qualifications

• At least 1 year of customer service experience (front desk, retail, call center, or similar).
• Excellent verbal and written communication skills.
• Comfortable using computers, email, and standard office software.

Responsibilities

• Greet customers and visitors in person and provide a warm, professional front-desk experience.
• Answer incoming phone calls and emails, resolving questions or routing them to the right team member.
• Provide accurate information about our products, services, and policies.
• Process orders, payments, and account updates accurately and efficiently.
• Handle customer concerns and complaints with patience and professionalism, escalating when needed.
• Maintain accurate customer records and document interactions in our systems.
• Keep the front desk and customer waiting area clean, organized, and welcoming.
• Support office staff with administrative tasks such as filing, scanning, and data entry as needed.
• During the off-season, spend at least two full days per week focused on sales and business development.

Skills

Front desk

Customer service

Phone etiquette

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We are looking for a friendly, dependable Customer Service Representative to be the face of our office. You will greet and assist customers who visit in person, answer questions by phone and email, and make sure every person who walks through our door leaves feeling taken care of. This is a full-time, on-site position for someone who enjoys working with people and takes pride in solving problems.

Responsibilities

• Greet customers and visitors in person and provide a warm, professional front-desk experience.
• Answer incoming phone calls and emails, resolving questions or routing them to the right team member.
• Provide accurate information about our products, services, and policies.
• Process orders, payments, and account updates accurately and efficiently.
• Handle customer concerns and complaints with patience and professionalism, escalating when needed.
• Maintain accurate customer records and document interactions in our systems.
• Keep the front desk and customer waiting area clean, organized, and welcoming.
• Support office staff with administrative tasks such as filing, scanning, and data entry as needed.
• During the off-season, spend at least two full days per week focused on sales and business development.

Qualifications

• At least 1 year of customer service experience (front desk, retail, call center, or similar).
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Comfortable using computers, email, and standard office software (Microsoft Office or similar).
• Strong problem-solving skills and the ability to stay calm and courteous under pressure.
• Reliable, punctual, and able to work independently as well as part of a team.
• Ability to stand, sit, and communicate with customers throughout the workday.

Nice to Have

• Experience working at an accounting & tax firm.
• Bilingual (English/Spanish) skills.
• Experience with a CRM.

What We Offer

• Paid time off and paid holidays

Koffex Accounting is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.