CSR II

Matthew Warren, Inc.; Seymour (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

RAF Electronic Hardware in Seymour, CT is seeking a Customer Service Representative II to build positive customer relationships and accurately manage orders and releases.

In the customer service system you will enter orders and production work orders, coordinate with outside sales, the customer, and the production team, and help ensure on-time shipments.

Qualifications

• High school diploma or equivalent required.
• At least 3 years of customer service experience.
• Experience with data and order entry.
• Experience in a manufacturing setting.

Responsibilities

• Enter and manage customer orders and releases.
• Maintain accurate customer backlog.
• Ensure correct part number revisions match the system.
• Back up order entry and receptionist duties as needed.
• Coordinate with production and purchasing on status of orders.
• Liaise between production, customer service and outside sales.
• Enter ASNs and communicate shipment details to customers.
• Assist quoting with RFQ entry and sending quotes.
• Support PPAP/ISIR requests with quality coordination.
• Handle irate customers professionally.

Skills

Organizational skills

MS Office

Verbal and written communication

Punctuality

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

RAF Electronic Hardware
Seymour, CT 06483, USA

• On-site
• Customer Service
• Full-Time
• Requisition #: CSRII006731

Description

SUMMARY:

The Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division.

SUPERVISORY RESPONSIBILITIES:

This role does not have supervisory responsibilities.

ESSENTIAL DUTIES & KEY RESPONSIBILITIES:

• Manage customer purchase orders and releases accurately.
• Maintain accurate customer backlog.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order report. Check with production and purchasing on status of open orders.
• Back up customer service on order entry (for vacations).
• Back up Receptionist with answering phones.
• Be the liaison between production and customer service.
• Enter ASN’s on customer websites and/or communicate shipment information with the customer.
• Back up the quoting department with entry of RFQ’s and sending quotes to the customer.
• Provide coverage for receptionist positions when necessary.
• Coordinate with Quality to ensure customers requests for PPAP’s, ISIR’s, or special certifications and labeling are required.
• Front line responsibility of handling irate customer calls when parts are late or non-conforming.
• Additional duties as required by Supervisor/Management

SKILLS & COMPETENCIES:

• Must have Excellent organizational skills.
• Competency in Microsoft Office Programs.
• Excellent & Professional verbal and written communication skills.
• Punctual and dependable.
• Perform all duties & responsibilities in a professional manner.
• Treat others with respect.
• Ability to work independently or in a team environment.

EDUCATION & EXPERIENCE

Required

• High school diploma or equivalent
• Minimum three (3) years' Customer Service experience
• Experience working with data and order entry.
• Experience in a manufacturing setting

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.
• Frequent use of hands and fingers for typing, mouse use, and handling documents.
• Visual acuity required to read computer screens, printed materials, and digital devices.
• Occasional standing, walking, bending, and reaching within the office environment.
• Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).

Regular communication through speaking and hearing in person, by phone, and during virtual meetings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.