Customer Service Representative

Horry County, (SC); Conway (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

The Taxpayer Services (TPS) Representative at the Horry County Assessor’s Office serves as the front-line contact for in-person, phone, and email inquiries, processing special assessment applications, mobile home registrations, and related transactions with accuracy and professionalism.

Under occasional supervision, the role requires strong communication, multitasking, and proficiency with MS Office, CAMA, and workflow tools to support multiple divisions within a fast-paced government office.

Qualifications

• High school diploma or GED required.
• 2 years of general office experience preferred.
• Public service/customer-facing experience a plus.

Responsibilities

• Provide excellent customer service in person, by phone, or via email.
• Serve as the first contact at the Assessor’s reception area.
• Review and process special assessment applications and registrations.
• Respond to taxpayer inquiries about bills, notices, and letters.
• Maintain accuracy and timeliness in data entry and records.

Skills

Customer service

Communication

Multitasking

Office software

Confidentiality

Education

High school diploma or GED

Tools

OnBase

Unity Client

CAMA

Workflow software

Microsoft Office

Job description

Under occasional supervision, the Taxpayer Services (TPS) Representative performs essential front-line customer service and administrative duties for the Assessor’s Office. The position serves as the primary point of contact for in-person, phone, and electronic inquiries from the public. Duties include processing special assessment applications, mobile home registrations, and supporting various divisions. This position requires professionalism, flexibility, and accuracy in a fast-paced, high-volume office environment.

• Provide excellent customer service to all taxpayers in person, by phone, or via email.
• Serve as the first point of contact at the Assessor’s reception area.
• Review, process, and track special assessment applications in compliance with SC Code § 12-43-220(a).
• Issue mobile home registrations in compliance with SC Code § 31-17-320 and assist with related transactions.
• Respond to taxpayer inquiries about tax bills, notices, assessment letters, and related correspondence.
• Research and process requests for appeals, refunds, and special assessments; ensure accuracy and timeliness.
• Review daily transactions and reports for accuracy and completeness; suggest corrections as needed.
• Scan, route, and archive daily paperwork and applications using OnBase, Unity Client, and other software.
• Respond to emails sent to department mailboxes (e.g., asktps@, campgrounds@) in a timely, professional manner.
• Maintain an organized and safe work environment, including the reception area and common spaces.
• Perform clerical support for other divisions, including data entry and scanning.
• Maintain and utilize software systems including CAMA, workflow software, permitting software, and Microsoft Office.
• Return voicemails and follow up with taxpayers to resolve outstanding issues.
• Understand deadlines and applicable years for refunds, and coordinate with billing staff when necessary.
• May be assigned to different Assessor office locations on a rotating or as-needed basis.
• Perform other duties as assigned by management.

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and work under pressure while maintaining accuracy.
• Skilled in Microsoft Office products and office software tools.
• Knowledge of general office equipment (scanners, two-way radios, calculators, tablets, fax machines).
• Excellent interpersonal skills and ability to work independently or as part of a team.
• Ability to learn and operate CAMA systems, permitting software, and digital workflow tools.
• Ability to maintain professionalism and confidentiality while handling sensitive information.
• Strong problem-solving skills and attention to detail.

• High school diploma or GED.
• Two years of general office experience, preferably in a customer-facing or public service environment.
• Or any equivalent combination of education and experience sufficient to demonstrate the knowledge, skills, and abilities required for the position.