Customer Service Representative

Sandvik; Concord (NC); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in manufacturing and engineering is looking for a customer service professional to engage with clients and manage orders. The role offers remote work opportunities, career advancement, and a dynamic team culture. Candidates should possess strong communication skills and relevant experience in customer service roles.

Benefits

Competitive salary and benefits package

Opportunity for career advancement

Supportive culture valuing innovation

Remote work flexibility

Qualifications

• 2–6 years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Respond to customer inquiries and ensure satisfaction.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales to prepare competitive quotes.

Skills

Communication

Problem Solving

Microsoft Office 365

Education

Diploma or Bachelor’s degree

Tools

ERP systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive culture that values passion for customers and personal commitment
- Chance to be part of a company that values innovation and continuous improvement
- Engage in a dynamic and collaborative team environment
- Competitive salary and benefits package

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment
- Familiarity with CRM management and e-commerce platforms
- Collaborative mindset with a commitment to continuous improvement
- Previous experience in a technical or engineering-related customer service role

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #InnovationDriven

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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