Customer Service Representative

Sandvik; Ann Arbor (MI); Remote; USD 40,000 - 65,000; Full time

Job summary

A leading multinational engineering company offers a remote customer service position, involving order management and customer satisfaction efforts. The ideal candidate will have strong communication skills, relevant experience in customer service, and a collaborative mindset.

Benefits

Career advancement opportunities

Supportive culture

Collaborative team environment

Qualifications

• 2-6 years of experience in a customer service role.
• Proficiency in Microsoft Office 365 and familiarity with ERP systems.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales to prepare competitive quotations.

Skills

Strong communication

Problem-solving

Customer service

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

CRM systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive culture that values passion for customers and personal commitment
- Chance to make a meaningful impact through innovative solutions
- Collaborative team environment focusing on continuous improvement

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotations
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in e-commerce or digital customer engagement initiatives
- Familiarity with CRM systems and database management
- Demonstrated ability to collaborate effectively in cross-functional teams
- Knowledge of the manufacturing or tooling industry

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #Innovation

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About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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