Remote Customer Service Representative

TEKsystems; Charlotte (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is seeking a fully remote Customer Service Representative for a 6-month contract. Responsibilities include answering calls, assisting customers with their accounts, and administrative duties. The role requires exceptional customer service skills and flexibility for changing project demands, with attractive benefits available for eligible employees.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance options

Short and long-term disability

Employee Assistance Program

Paid Time Off

Qualifications

• Ability to manage customer inquiries and provide timely responses.
• Strong communication skills and adaptability to project changes.
• Eligibility for training and certifications based on exam performance.

Responsibilities

• Deliver exceptional customer service through various channels.
• Assist customers with account management and administrative tasks.
• Adhere to regulated guidelines and policies during communications.

Skills

Customer Service

Communication

Flexibility

Problem Solving

Job description

*FULLY Remote Customer Service opportunity! *

* 6 Month Contract to start
*Description*
Deliver the highest level of customer service experience
-Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Uploading documents
- Answering general questions
-Engage with customers over the phone and reply to online chat inquiries
-Help customers manage their accounts
-Verify eligibility for coverages/review healthcare options etc.
Be an expert on the company, product, and policies
-Display flexibility and willingness to accept constantly changing project/program updates
-Demonstrate corporate values on a consistent basis
-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
-Adhere to regulated guidelines for communications via all channels
-Interpret and follow defined procedures and policies
Administrative Duties
-Input customer information into a database
-Various administrative duties as assigned
*Pay and Benefits*
The pay range for this position is $15.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.