Customer Service Representative

City of Concord; Concord (NC); On-site; USD 40,000 - 46,000; Full time

Job summary

An established government administration seeks a dedicated Customer Service Representative to provide exceptional service to the public. In this role, you will assist customers through direct contact and telephone inquiries, ensuring their needs are met efficiently. Your responsibilities will include managing routine office tasks, preparing reports, and maintaining logs. This position offers a chance to contribute positively to the community while developing your skills in a supportive environment. If you're passionate about helping others and thrive in a dynamic setting, this opportunity could be perfect for you.

Qualifications

• 1+ year experience in customer service or equivalent education.
• Ability to operate modern office equipment and software.

Responsibilities

• Assist customers with inquiries and direct them to proper departments.
• Perform clerical duties including filing, typing, and message delivery.

Skills

Customer service principles and practices

Keyboarding

Operating a computer and related software applications

Performing basic mathematical calculations

Preparing routine reports

Communication skills

Interpersonal skills

Education

High school diploma or equivalency

Tools

Modern office equipment

Job description

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The purpose of this position is to provide customer service through telephone or direct contact and perform clerical functions.

Essential Duties And Responsibilities

• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Performs office duties by filing, typing, sorting and delivering messages and packages and ensuring proper supply inventory and equipment functioning.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.
  
  

Supplemental Functions

• Performs other similar duties as required
  
  

Knowledge

Job Specifications and Qualifications:

• Customer service principles and practices
• Modern office equipment
• Basic mathematical concepts
  
  

Licensing And Certifications

• None Required
  
  

Working Conditions / Physical Requirements

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, pushing/pulling, vision, bending, crouching, hearing, twisting, talking.
• Sedentary Work: Exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.
  
  

Required Skills

• Providing customer service
• Keyboarding
• Operating a computer and related software applications
• Performing basic mathematical calculations
• Preparing routine reports
• Operating modern office equipment
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
  
  

Required Experience

High school diploma or equivalency, with at least one (1) year experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

Tracking Code

3-4310-5-152

Closing Date

5.1.25

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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