Customer Service Representative (Remote)

Lensa; Portage (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm seeks a dedicated Customer Service Representative to deliver exceptional support to sales and healthcare professionals. This remote role requires strong communication skills and the ability to adapt to changing situations. You will be part of a dynamic team, ensuring customer satisfaction while maintaining high standards of service. With a competitive pay range and comprehensive benefits, this position offers a unique opportunity to contribute to a company that impacts millions of patients annually. If you are passionate about helping others and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Health insurance

401(k)

Stock purchase plan

Flexible hours

Overtime pay

Qualifications

• 2+ years of direct Customer Service or Account Management experience.
• High School diploma or GED required; Associates or Bachelor's preferred.

Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals.
• Maintain accurate records and participate in continuous improvement activities.

Skills

Customer Service

Account Management

Salesforce

SAP

Flexibility

Education

High School diploma or GED

Associates or Bachelors Degree

Tools

Salesforce

SAP

PowerBI

Genesys

ERP

EDI

GHX systems

Job description

Customer Service Representative (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Stryker, is seeking professionals. Apply via Lensa today!

Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)

Overtime required as needed

What You Will Do: As a Customer Service Representative, you will be expected to perform with honesty and integrity, providing a highly responsive and excellent level of customer service.

• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system, including order entry, order status verification, and processing return orders
• Maintain accurate records in accordance with Stryker's standards, following standardized processes to ensure quality
• Understand, interpret, and explain detailed information about processes and procedures
• Participate in continuous improvement activities and assist with team or organizational projects as needed
• Demonstrate flexibility in adapting to new and changing situations
• Understand how decisions impact customers, markets, and sales representatives
• Provide support beyond standard hours if call volume or workload requires it

Minimum Requirements:

• At least 2 years of direct Customer Service or Account Management experience
• High School diploma or GED
• Experience with Salesforce and/or SAP
• Ability to work flexible hours as needed

Preferred Qualifications:

• Associates or Bachelors Degree
• 3+ years of Customer Service and Order Entry experience
• Experience with ERP, EDI, or GHX systems
• Experience with PowerBI and/or Genesys

Pay range: $20.08 – $32.87 per hour plus bonus and benefits. Actual pay varies by location, skills, and experience. Benefits include health insurance, 401(k), stock purchase plan, and more.

Stryker offers innovative medical products and services, impacting over 150 million patients annually. Employees may need vaccinations depending on role requirements.

Stryker is an equal opportunity employer, committed to diversity and inclusion.