Customer Service Representative

U-Haul International, Inc.; Concord (CA); On-site; USD 22,730 - 25,485; Full time

Benefits offered by this job

Career stability

$100 hiring bonus

$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification

Opportunities for advancement

Health insurance & prescription plans (if eligible)

Paid holidays, vacation, and sick days (if eligible)

Life insurance

401(k) savings plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul International, Inc. in Concord, California, is seeking a Customer Service Representative to assist customers both inside and outside the center. This role involves managing rentals, inspecting and dispatching equipment, and providing exceptional service throughout customers' journeys.

The position offers a supportive team environment and various benefits including health insurance, a hiring bonus, and opportunities for advancement. The ideal candidate should have a valid driver's license and a high school diploma or equivalent.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Install hitches and trailer wiring.
• Drive a forklift (certification offered through U-Haul upon employment).

Job description

Are you a people person? Do you love helping others? U‑Haul is looking for friendly, motivated individuals for the position of Customer Service Representative. As a Customer Service Representative, you will work closely with a supportive team to provide exceptional service and support customers throughout their journeys by inspecting, maintaining, and dispatching equipment.

U‑Haul Offers

• Career stability
• $100 hiring bonus
• $300 cash bonus (upon completion of U‑Haul Equipment Inspection and Verification)
• Opportunities for advancement
• Mindset App reimbursement
• Gym reimbursement program
• Health insurance & prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical illness / group accident insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Perform other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Pay Range

$16.5 – $18.5 hourly

Equal Opportunity Employer

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants undertaking all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.