Customer Service Representative

U-Haul International, Inc.; Denver (CO); On-site; USD 26,573 - 29,618; Full time

Benefits offered by this job

Hiring bonus of $100

Cash bonus of $300

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products, Dell computers

Job summary

A leading moving rental company is seeking a Customer Service Representative in Denver, Colorado. The role includes assisting customers, managing equipment rentals, and maintaining vehicle and equipment standards. Qualifications include a valid driver's license and a high school diploma. The position offers competitive pay ranging between $19.29 - $21.50 per hour along with benefits like hiring bonuses, health insurance, and a 401(k) Savings Plan.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.

Responsibilities

• Assist customers inside and outside a U-Haul center.
• Use U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment.
• Educate customers regarding products and services.
• Prepare rental invoices.
• Install hitches and trailer wiring.
• Fill propane.
• Drive a forklift.

Education

High school diploma or equivalent

Tools

Smartphone-based U-Scan technology

Forklift

Job description

Overview

Are you a people person? Do you love helping others? U‑Haul is seeking friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul’s exceptional service, ensuring that customers get all the help they need during their journeys by inspecting and maintaining equipment, and by using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus and a $300 cash bonus, paid upon completion of the U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

U‑Haul Offers

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range

Pay Range: $19.29 - $21.50 per hour.

Equal Opportunity Employer

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.