Customer Service Representative

U-Haul International, Inc.; Town of Smithtown (NY); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

$100 hiring bonus

$300 completion bonus

Job summary

U-Haul International, Inc. is seeking a motivated Customer Service Representative in Smithtown, NY. This role involves assisting customers with U-Haul services, managing rentals with technology, and performing equipment inspections.

The position offers a competitive pay range of $15.00 to $22.00 per hour and comes with a plethora of benefits including health insurance, 401(k), and discounts on various products. Candidates must have a valid driver’s license and meet physical demands of the job.

Qualifications

• Must possess a valid driver's license and have a good driving record.
• Ability to handle physical demands, including moving equipment weighing at least 50 lbs.
• Willingness to participate in ongoing education and training.

Responsibilities

• Assist customers inside and outside a U‑Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Drive and connect U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot.
• Educate customers regarding products and services.
• Prepare rental invoices and manage equipment returns.

Skills

Customer service

Attention to detail

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Smartphone technology

Forklift operation

Job description

Customer Service Representative

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & vision plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range is: $15.00 - $22.00 Hourly

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.