Customer Service Representative

U-Haul International, Inc.; Blaine (MN); On-site; USD 15,718 - 16,531; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Gym Reimbursement Program

Job summary

U‑Haul International, Inc. is seeking a Customer Service Representative to assist customers with products and services at our busy stores. You will use U‑Scan tech to manage rentals, move trucks and trailers, and inspect equipment for safety and readiness.

The role emphasizes customer-facing communication, accurate invoicing, and educating customers on offerings, with on‑the‑job education and growth opportunities available.

Qualifications

• Valid driver’s license with clean driving record.
• High school diploma or equivalent is required.

Responsibilities

• Assist customers inside and outside a U‑Haul center with products and services.
• Use smartphone-based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot and check fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and process equipment returns.

Skills

Valid driver's license

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Are you a people person? Do you love helping others? U‑Haul is looking for friendly, motivated people for the position of Customer Service Representative. You will work as part of a supportive team to be the face of U‑Haul’s exceptional customer service, ensuring customers get all the help they need on their journeys by inspecting and maintaining equipment and using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

Our motto is 'Hire Fast, Pay Fast'. You can start today and get paid today! Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus and a $300 cash bonus, paid upon completion of U‑Haul Equipment Inspection and Verification through our 1‑2‑3 Punch Certification Program at retail stores.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program
• Gym Reimbursement Program
• Dental & Vision Plans

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Employees may be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range: $11.41 - $12 per hour

U‑Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants participating in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.