Customer Service Representative

U-Haul International, Inc.; Altadena (CA); On-site; USD 23,281 - 26,036; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid holidays

Employee Stock Ownership Plan (ESOP)

401(k) savings plan

Gym Reimbursement Program

LifeLock Identity Theft Protection

MetLaw legal program

Job summary

U-Haul International, Inc. is looking for a Customer Service Representative in Altadena, California. In this role, you will provide exceptional service to customers by assisting with equipment inspections, dispatch, and returns. Benefits include health insurance, vacation, and a $100 hiring bonus upon joining.

You will engage in hands-on training, manage rentals with smartphone technology, and complete various customer service responsibilities in a dynamic work environment.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers with U-Haul products and services.
• Manage rentals and inventory using U-Scan technology.
• Clean and inspect equipment on the lot.
• Prepare rental invoices and accept equipment returns.

Skills

Customer service skills

Ability to work in a team

Technical skills (smartphone technology)

Problem-solving skills

Education

High school diploma or equivalent

Tools

Forklift certification

U-Scan technology

Job description

Customer Service Representative

Are you a people person? Do you love helping others? U-Haul is searching for friendly, motivated people for the Customer Service Representative position. You will work as part of a supportive team to provide exceptional service and help customers with equipment inspections, dispatch, and returns. This position offers on‑job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today. Schedule two hands‑on working interviews and get paid for each. We also offer a $100 hiring bonus and a $300 cash bonus upon completion of equipment inspection and verification through the 1‑2‑3 Punch Certification Program at retail stores.

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance and prescription plans (if eligible)
• Paid holidays, vacation, and sick days (if eligible)
• Life insurance
• MetLaw legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) savings plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental and vision plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone‑based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs (assisted or unassisted).

Pay Range is $16.90 – $18.90 Hourly.

Equal Opportunity Employer

U-Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available upon request for applicants in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.