Customer Service Representative

U-Haul International, Inc.; Virginia Beach (VA); On-site; USD 17,591 - 18,597; Full time

Benefits offered by this job

Advancement opportunities

Health insurance

Paid holidays

Life insurance

401(k) plan

ESOP

Identity protection

Job summary

U-Haul is seeking a friendly Customer Service Representative in Virginia Beach to join a supportive team. You will assist customers with U-Haul products and services, manage rentals with U-Scan tech, and help move and hook up trucks and trailers.

The role includes responsibilities such as inspecting equipment, answering questions, preparing invoices, and performing propane filling and hitch wiring. Training and safety certifications are provided.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone‑based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rentals.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Operate a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is searching for a friendly, motivated Customer Service Representative. The role is part of a supportive team delivering exceptional service, inspecting and maintaining equipment, dispatching and returning U-Haul equipment, and providing customer assistance using up-to-date technology.

Benefits

• Opportunities for advancement
• Mindset App Reimbursement
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour pediatric physician available
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone‑based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rentals.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Operate a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts requiring special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

Pay Range: $12.77 – $13.50 per hour.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable law. Individual accommodations are available upon request.