Customer Service Representative

SB CLINICAL PRACTICE MANAGEMENT PLAN INC; Commack (NY); On-site; USD 25,210 - 31,505; Full time

Job summary

SB CLINICAL PRACTICE MANAGEMENT PLAN INC is seeking a Customer Service Representative in Commack, NY. The role involves scheduling patient appointments and providing excellent customer service while managing a high volume of calls. Ideal candidates should have strong organizational skills and be able to work efficiently in a dynamic environment.

The position requires a High School Diploma and strong communication skills. Proficiency in Microsoft Office and experience in a medical or call center setting is a plus. Full-time schedule includes Monday to Friday from 8:30 AM to 5:00 PM.

Qualifications

• High School Diploma or GED is required.
• Excellent communication and typing skills are necessary.
• Experience in a clerical role or call center is preferred.

Responsibilities

• Handle high volume appointment scheduling and phone calls.
• Verify and input patient information accurately.
• Provide customer service to patients, resolving inquiries.

Skills

Organizational skills

Communication skills

Typing skills

Telephone etiquette

Bilingual in Spanish

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Customer Service Representative - Stony Brook Orthopaedic Associates, UFPC

Location: Commack, NY

Schedule: Full time

Days/Hours: Monday - Friday; 8:30 AM - 5:00 PM

Pay: $18.30 - $22.87

Summary: The incumbent under general supervision and according to established policies & procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.

Job Duties & Essential Functions

• High volume appointment scheduling and phone calls.
• Schedule appointments following protocols.
• Obtain, verify and input all information accurately into scheduling system.
• Conduct insurance verification.
• Provide customer service to patients.
• Demonstrate courteous and professional behavior when dealing with patients.
• Resolve patient inquiries or escalates for solution.
• Routing calls to proper departments.
• Perform all other duties as assigned by management.

Required Qualifications

• High School Diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• 6 months of clerical experience.
• Experience working in physician practice.
• Experience in a call center.
• Experience with an appointment scheduling system.
• Must be proficient in Microsoft Office.
• Knowledge of medical terminology.
• Bilingual in Spanish.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

Equal Employment Opportunity Statement

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.