Customer Service Representative

TridentCare; Columbus (OH); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Vacation time

Sick time

8 paid holidays

Medical insurance

Vision insurance

Disability insurance

401(k)

Job summary

TridentCare is seeking a remote-based Customer Service Representative located near Columbus, OH. You will handle customer orders by phone, ensuring a prompt and courteous experience while aligning with company procedures.

The role requires effective communication, fast typing, and the ability to work independently in a team environment. Work schedule is Monday–Friday, 10:00am–6:30pm EST, with a focus on accuracy, problem solving, and consistent documentation.

Qualifications

• High school diploma or equivalent required.
• Medical terminology experience preferred.
• Must have high speed internet for remote work.

Responsibilities

• Receive and process customer orders by telephone promptly and professionally.
• Provide accurate, courteous responses to customers.
• Handle routine and complex problems, escalate to supervisor when needed.
• Answer incoming customer service orders as soon as possible.
• Cross-train in other department positions as needed.

Skills

Communication skills

Typing 35-40 wpm

Teamwork

Independent work

Problem solving

Education

High school diploma

Job description

• Pay or shift range: $14 USD to $15.50 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• Administrative
• Full-Time
• Requisition #: CUSTO031510

Description

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate Exchange Drive, 43231

Shift: Monday - Friday 10:00am - 6:30pm EST

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.

Provide prompt, accurate and courteous responses to customers

Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

Answer incoming customer service orders as soon as possible

Display active listening and superior customer service skills for both external & internal customers.

Document activity to the DDF system

Consistently check appropriate DDF screen for report results to call back to customer

Display the ability to enter orders manually via our fax process

Display the ability to operate the phone system effectively

Adhere to work schedule

Other duties as assigned

Qualifications Required:

• Ability to work independently and as a team

Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

Computer knowledge

Solid communication skills (including verbal, written and listening skills)

Solid problem solving and decision making abilities

Good organizational skills

Execute and prioritize multiple tasks

Professional

Ability to type 35 – 40 words per minute

Flexible and adaptable to change

Medical terminology / experience preferred but not required

A minimum of a High school Diploma or equivalent required

• Must have high speed internet for Remote work

TridentCare offers a competitive wage and robust benefit package to full time employees. Part time employees are eligible for many of the same below, pro-rated. Benefits include:

• Two weeks of vacation time
• Sick time
• 8 paid holidays
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
• Vision insurance
• Disability insurance
• 401(k)

Qualifications

Skills

Preferred

Computer Skills Intermediate

Customer Service Some Knowledge

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.