Customer Service Representative

Max Motors Dealerships; Clinton (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

Max Motors Dealerships in Clinton, Missouri is seeking a dedicated Customer Service Representative. You will be the first point of contact for customers, delivering exceptional service throughout their automotive needs.

Your responsibilities include assisting customers with inquiries, managing complaints, and coordinating with dealership departments. Ideal candidates should have experience in customer service, strong communication skills, and a valid driver's license. Join our team to provide impactful customer support!

Qualifications

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries regarding vehicles and services.
• Manage customer complaints and provide solutions.
• Coordinate with departments to ensure customer satisfaction.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Knowledge of Automotive Products

Proficiency in Microsoft Office

Tools

CRM Software

Job description

Overview

We are seeking a dedicated individual to join our team at Max Motors Dealerships as a customer service representative. In this capacity, you will be the first point of contact for our valued customers, providing them with exceptional service and support throughout their automotive needs.

Key Responsibilities

• Assist customers with inquiries regarding vehicles, services, and dealership policies.
• Manage customer complaints and provide appropriate solutions in a timely manner.
• Coordinate with various dealership departments to ensure customer satisfaction.
• Maintain customer records and update information as needed.
• Provide informative responses regarding vehicle features, financing options, and service schedules.

Requirements

• Proven experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Basic knowledge of automotive products and services is preferred.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Valid Driver's License.

Nice to have

• Experience in the automotive industry.
• Fluency in additional languages.
• Strong problem-solving skills and a customer-focused mindset.