Service Advisor Automotive

Max Motors Dealerships; Richmond (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Max Motors Dealerships in Missouri seeks an enthusiastic, customer-focused individual to join our service team. You will act as the main point of contact for clients, diagnose service needs, and explain repairs with clarity.

This role emphasizes teamwork with technicians, appointment scheduling, and diligent maintenance of customer records to ensure a smooth, satisfying service experience. Experience in automotive service or service advising is a plus; strong communication and problem-solving

Qualifications

• Minimum of proven experience in a customer service role.
• Experience in automotive sector preferred.
• Knowledge of automotive systems and terminology is a plus.
• Familiarity with service advising or similar role is a plus.
• Familiarity with automotive repair software.
• Certifications related to automotive service or customer service.

Responsibilities

• Act as the primary contact for customers, addressing service needs.
• Diagnose and identify customer concerns and service requirements.
• Explain services and repairs to customers.
• Schedule appointments and communicate throughout service process.
• Collaborate with technicians to ensure timely service.
• Maintain customer records and follow up on appointments.
• Handle complaints and resolve issues to ensure satisfaction.

Skills

Customer service

Communication

Teamwork

Automotive knowledge

Problem solving

Attention to detail

Service advising

Education

High school diploma or equivalent

Tools

Automotive service software

Job description

Overview

We are seeking an enthusiastic and customer-focused individual to join our team at Max Motors Dealerships. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service in the automotive industry.

Key Responsibilities

• Act as the primary point of contact for customers, addressing their service needs with professionalism.
• Diagnose and identify customer concerns and service requirements accurately.
• Provide detailed explanations of services and repairs to customers.
• Schedule appointments and maintain effective communication with customers throughout the service process.
• Collaborate with technicians to ensure timely and efficient service delivery.
• Manage customer records and follow up on service appointments.
• Handle customer complaints and resolve any issues to ensure satisfaction.

Requirements

• Proven experience in a customer service role, preferably in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Knowledge of automotive systems and terminology is an advantage.
• High attention to detail and problem-solving skills.
• Nice to have: Experience with service advising or a similar role.
• Familiarity with automotive repair software.
• Certifications related to automotive service or customer service.