Service Manager Automotive

Max Motors Dealerships; Richmond (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Max Motors Dealerships is seeking an experienced Service Operations Manager to drive the performance of our automotive service department in Missouri. You will lead daily operations, optimize scheduling, and ensure timely, high-quality vehicle service while maintaining customer satisfaction.

You will coach technicians and service advisors, analyse department metrics, and collaborate with other departments to boost profitability and overall dealership performance.

Qualifications

• Proven experience in a service management role within the automotive industry.
• Strong leadership and communication skills.
• Ability to analyse performance data and implement improvements.
• Proficient in using service management software and tools.

Responsibilities

• Manage daily operations of the service department, including scheduling and overseeing service appointments.
• Ensure high levels of customer satisfaction by addressing customer concerns and ensuring quality service delivery.
• Lead and mentor a team of technicians and service advisors, promoting continuous training and development.
• Monitor and maintain service department performance metrics and profitability.
• Coordinate with other departments to enhance overall dealership performance.

Skills

Leadership

Customer service

Data analysis

Team management

Tools

Service management software

Job description

Overview

We are seeking a dedicated and experienced professional to oversee our service operations at Max Motors Dealerships. This position requires a strong leader who is passionate about delivering exceptional service and ensuring the smooth running of our automotive service department.

Key Responsibilities

• Manage daily operations of the service department, including scheduling and overseeing service appointments.
• Ensure high levels of customer satisfaction by addressing customer concerns and ensuring quality service delivery.
• Lead and mentor a team of technicians and service advisors, promoting continuous training and development.
• Monitor and maintain service department performance metrics and profitability.
• Coordinate with other departments to enhance overall dealership performance.

Requirements

• Proven experience in a service management role within the automotive industry.
• Strong understanding of service department operations and customer service principles.
• Excellent leadership and communication skills.
• Ability to analyse performance data and implement improvements.
• Proficient in using service management software and tools.

Nice to haveCertification

• Certification in automotive service management or related fields.
• Experience with managing a team in a high-volume environment.
• Knowledge of current automotive technologies and trends.