Customer Service Representative

FatCats; Clinton (UT); On-site; USD 17,000 - 22,000; Part time

Job summary

FatCats is seeking a friendly Customer Service Representative to ensure guests have a great time from start to finish. You will run the register, assist guests with tickets, snacks, and prizes, and help keep the venue clean and organized.

The role thrives on teamwork, clear communication, and a proactive mindset to wow guests. Shifts are evenings, weekends, and holidays, with start times around 4–6 pm and endings around 9 pm to midnight; you’ll check in with a Shift Lead and clock out after

Qualifications

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.

Responsibilities

• Run the cash register and manage transactions.
• Clean and restock as needed, including grabbing shoes and prizes.
• Assist guests with movie tickets and loyalty sign-ups, plus snacks.
• Help guests have a great experience by proactively wow-ing them.
• Support other stations and clock out only after everything is in order.

Skills

Teamwork

Communication

Proactivity

Time management

Cash handling

Customer service

Job description

Description

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Your day starts with a check-in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order, and then check with the Shift Lead before clocking out.

The Schedule

We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4 pm and 6 pm and go until 9 pm or 12 am

Requirements

Job Requirements

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.