Customer Service Representative

FatCats Entertainment; Riverton (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

FatCats Entertainment seeks a Customer Service Representative to ensure guests have a great time from start to finish. You\'ll run the cash register, help guests buy tickets, sign up for loyalty, stock popcorn, and assist across stations.

You\'ll start with a Shift Lead check-in, use a radio and cash drawer, and help guests with purchases while maintaining cleanliness and restocking. This role emphasizes teamwork and proactive guest service, including nights, weekends, and holidays.

Qualifications

• Ability to work well with others and communicate clearly.
• Engage with guests to create positive experiences.
• Be proactive and anticipate tasks.
• Handle tasks like running the register, cleaning, and restocking.

Responsibilities

• Operate cash register and assist guests with purchases.
• Engage with guests to create great experiences.
• Sign up guests for loyalty program and search for ways to wow guests.
• Assist across stations, restock, and clean as needed.

Skills

Guest service

Cash handling

Teamwork

Tools

POS System

Job description

Description

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Description

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Your day starts with a check-in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order, and then check with the Shift Lead before clocking out.

The Schedule

We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4 pm and 6 pm and go until 9 pm or 12 am

Requirements

Job Requirements

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.