Customer Service Representative

FatCats Entertainment; Provo (UT); On-site; USD 16,531 - 22,041; Full time

Job summary

FatCats Entertainment in Provo, UT is seeking a Customer Service Representative to ensure guests have a great time from start to finish. You will run the register, assist guests with tickets and snacks, and help with restocking and cleaning as needed.

The role requires strong communication, proactivity, and teamwork in a busy environment, with shifts that include nights, weekends, and holidays. Expect positions starting in the evening hours and extending late in the night.

Qualifications

• Works well with others and communicates clearly.
• Engages with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handles tasks like accurately running the register, cleaning, and restocking.
• Manages time and tasks efficiently.

Responsibilities

• Run the cash register accurately during shifts.
• Assist guests with purchases (tickets, snacks) and loyalty sign-ups.
• Restock and clean work areas; cover other stations as needed.
• Coordinate with Shift Lead and team to ensure smooth operations.
• Wrap up and clock out after confirming everything is in order.

Skills

Teamwork

Clear communication

Guest engagement

Time management

Job description

Overview

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Typical Shift

Your day starts with a check‑in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order, and then check with the Shift Lead before clocking out.

The Schedule

We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4 pm and 6 pm and go until 9 pm or 12 am.

Requirements

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.