Customer Service Representative

FatCats Entertainment; Clearfield (UT); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

FatCats Entertainment in Clearfield, Utah is hiring a Customer Service Representative to greet guests, operate the register, stock items, and assist with prizes and concessions. You will work with a team to deliver a fun and safe guest experience from check-in to checkout.

Responsibilities include assisting guests with movie tickets and loyalty sign-ups, maintaining clean work areas, restocking supplies, and supporting other stations as needed during busy shifts.

Qualifications

• Clear communication with guests and team members.
• Ability to operate a cash register and assist guests with purchases.
• Proactive mindset to anticipate needs and complete tasks efficiently.
• Ability to handle multiple tasks including cleaning, stocking, and assisting guests.

Responsibilities

• Run the cash register and process transactions accurately.
• Assist guests with tickets, concessions, and loyalty sign-ups while keeping the area clean.
• Restock supplies, reset stations as needed, and assist other team members during busy periods.

Skills

Teamwork

Guest engagement

Proactivity

Cash register operations

Time management

Job description

Description

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Description

As a Customer Service Representative (CSR), your job is to make sure our guests have a great time from start to finish. You'll run a cash register, clean, grab bowling shoes, fetch prizes, and handle other tasks to keep our guests happy. This role is perfect for someone who thrives in a busy environment, communicates well, and works great with a team.

Your day starts with a check-in with a Shift Lead, then you grab a radio and cash drawer. You'll spend your shift helping guests buy movie tickets, sign up for our loyalty program, get their popcorn, and search for ways to proactively "wow" our guests. When things slow down, you help clean, restock, and cover other stations as needed. Before your shift ends, ensure everything is in order, and then check with the Shift Lead before clocking out.

The Schedule

We're busiest when others are having fun, so we need people who can work nights, weekends, and holidays. We will always try our best to accommodate your schedule. Most shifts start between 4 pm and 6 pm and go until 9 pm or 12 am

Requirements

Job Requirements

• Work well with others and communicate clearly.
• Engage with guests to create great experiences.
• Be proactive and think ahead to see what needs to be done.
• Handle various tasks like accurately running the register, cleaning, and restocking.
• Manage time and tasks efficiently.