Customer Service Representative

AREA TEMPS, INC.; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

AREA TEMPS, INC. is looking for a Customer Service Representative in Cleveland, Ohio, to handle customer orders and warehouse requests. This full-time position requires strong communication and organizational skills.

You will greet customers, prepare work orders, monitor shipment accuracy, and assist with inventory discrepancies. The role is Monday through Friday from 7:45 a.m. to 4:15 p.m.

Qualifications

• Strong communication skills for customer interactions.
• Ability to process and input orders accurately.
• Familiarity with inventory and shipping procedures.

Responsibilities

• Process and input customer orders.
• Create and monitor warehouse work requests.
• Greet customers and carriers at the office window.
• Prepare work orders, bills of lading, and shipping orders.
• Trace and record shipment data.

Job description

Adistribution company is seeking a Customer Service Representative who will process and input customer orders, create and monitor warehouse work requests, inbound/outbound material activity, and print order labels based on customer requirements. Work hours are Monday through Friday 7:45 a.m. to 4:15 p.m.

Job Duties

• Greet customers and carriers at the office window, answer office phone calls, process emails and orders, and run Inventory Reports
• Prepare work orders, bills of lading, shipping orders, inbound/outbound manifests, and other necessary documents
• Examine manifests, invoices, or orders to verify the accuracy of incoming or outgoing shipments
• Maintain correspondences with customers, including receipts, and invoices
• Provide assistance in answering the telephone, resolving warehouse inventory discrepancies, and providing backup to the warehouse
• Trace and record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record keeping purposes
• Work with other representatives to rectify damages, shortages, and non-conformance to specifications
• Resolve overages, shortages, and damages, document all correspondences, and schedule appointments
• Follow attendance policy, show up for work on time, and be ready to work assigned shift
• Adhere to the site’s quality and safety standards
• Perform other office duties as assigned