Customer Service Representative

ID Logistics US; West Jefferson (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

ID Logistics US is seeking a skilled Customer Service Associate to support billing, invoicing, and order inquiries in a fast-paced distribution environment. You will collaborate with on-site management and DC staff to resolve discrepancies, process orders, and ensure accurate billing while maintaining strong communication with customers.

Strong computer skills and attention to detail are essential. Hours: Monday–Friday; Payrate: $21.00/hr in Ohio.

Qualifications

• High School Diploma or GED; or equivalent combination of experience and education.
• Bachelor’s degree in business or similar discipline preferred.
• 3 years verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.

Responsibilities

• Process billing and invoicing with tight turnaround times and accuracy.
• Resolve issues with billing, invoicing, shipping, and receiving with customers and management.
• Maintain daily communication with customers and internal team via email, phone, or in person.
• Act as liaison between warehouse, office, and customer regarding invoicing and credit changes.
• Follow GMPs and enforce them; observe and enforce company safety rules.
• Other duties as assigned.

Skills

Customer service

Written and verbal communication

Data entry

Education

High School Diploma or GED

Bachelor’s degree in business or similar discipline

Tools

Microsoft Office

Job description

Job Description:
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills. Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.

• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal

team members and management.

Job Description:
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills. Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.

• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal

team members and management.

• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Job Description:
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills. Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.

• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal

team members and management.

• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Hours: Monday-Thursday 6:00am-4:30pm

Payrate: $21.00/hr

Requirements:

• High School Diploma or GED; or equivalent combination of experience and education;

Bachelor’s degree in business or similar discipline preferred.

• 3 years verifiable customer service experience
• Strong written and verbal communication skills
• Outstanding computer and data entry skills
• Proficient in Microsoft Office suite