Customer Service Representative

CXCENTRODECONTACTO; Claussville (PA); On-site; USD 9,900 - 13,000; Full time

Benefits offered by this job

Competitive salary

$1,000 MXN monthly food vouchers

Fully paid training

Monday to Friday schedule

Mexican law benefits

Job summary

One Call is seeking a Care Coordinator to act as the liaison between injured workers, healthcare providers, and insurance adjusters. This on-site role focuses on scheduling medical appointments promptly while maintaining thorough case documentation and delivering top-tier customer service.

The position requires fluent English, strong organizational skills, and the ability to manage multiple cases with accuracy in a fast-paced environment.

Qualifications

• Fluent English required, written and spoken.
• Strong communication, organization, and multitasking skills.
• Experience in customer service or call center environments helpful.

Responsibilities

• Coordinate and schedule medical appointments for injured workers.
• Communicate with healthcare providers, patients, and insurance adjusters.
• Follow up on appointments and resolve scheduling issues.
• Maintain accurate case documentation.
• Provide excellent customer service via phone and email.
• Handle multiple cases while meeting quality and productivity goals.

Skills

Advanced English

Communication

Organization

Multitasking

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Care Coordinator (Bilingual English)

Monterrey, Nuevo León | On-site | Full-time

Join One Call!

At One Call, we help injured workers across the U.S. get the medical care they need. As a Care Coordinator, you’ll be the connection between patients, healthcare providers, and insurance adjusters, ensuring appointments are scheduled quickly and every case moves forward smoothly.

If you enjoy helping people, staying organized, and working in a fast-paced environment, we’d love to meet you.

What you’ll do

• Coordinate and schedule medical appointments for injured workers.
• Communicate with healthcare providers, patients, and insurance adjusters.
• Follow up on appointments and resolve scheduling issues.
• Maintain accurate case documentation.
• Provide excellent customer service via phone and email.
• Handle multiple cases while meeting quality and productivity goals.

What we’re looking for

• Advanced/Fluent English (Required) – written and spoken.
• High school diploma or equivalent.
• At least 1 year of experience in:
• Customer Service
• Call Center
• Appointment Scheduling
• Healthcare Coordination
• Or a similar customer-facing role.
• Strong communication, organization, and multitasking skills.
• Comfortable using Microsoft Office and computer systems.

Nice to have

• Experience in healthcare, insurance, workers’ compensation, or medical scheduling.
• Experience using CRM or case management systems.

What we offer

• Competitive salary
• $1,000 MXN monthly food vouchers
• Fully paid training
• Monday to Friday schedule
• Mexican law benefits

Location

Edificio Varzor

Dr. Roberto J. Cantú 2777, Ampliación Comercial Doctores, Monterrey, N.L.