Customer Care Center - Associate Account Manager - Commercial Lines

The Cincinnati Insurance Companies; Fairfield (OH); On-site; USD 30,307 - 33,062; Full time

Job summary

The Cincinnati Insurance Companies seeks an associate account manager for their Customer Care Center in Fairfield, Ohio. This role involves managing client policies and assisting account managers. Candidates should have a high school diploma, with further education preferred.

The pay ranges from $22.00 to $24.00 per hour, based on experience. The position encourages teamwork, attention to detail, and effective communication, with a focus on delivering great service.

Qualifications

• An active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire.

Responsibilities

• Communicates with policyholders to request information for underwriting and agency files.
• Processes activities generated in EPIC to maintain accurate account information.
• Monitors emails received in the Care Center.
• Gathers information from policyholders for endorsements.

Skills

Team collaboration

Time management

Attention to detail

Problem-solving

Education

High school diploma required

Associate or bachelor's degree preferred

Job description

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Build your future with us

Our Customer Care Center is currently seeking an associate account manager to support the agency management of client policies and assist account managers within an assigned regional team to service policyholder accounts. This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $22.00 - $24.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus based on company and individual performance.

Be Ready To

• Communicates with policyholders to request information for underwriting and agency file
• Processes activities generated in EPIC (Agency Management System) to maintain accurate account information
• Monitors emails received in the Care Center, certificates, and Bond Outlook mailboxes
• Performs download process for Personal Lines and Bond transactions
• Gathers information from policyholders for endorsements, updates agency system, and submits to underwriting team for processing
• Prints audit letters and mails to policyholder on behalf of the agency
• Follows up on behalf of Account Manager on Loss Control recommendationsManages cancellation activity, including securing a signed LPR from the policyholder prior to submitting to underwriting team
• Issuance of Bond policies and certificates of Insurance

Be Equipped With

• Ability and willingness to work in a team setting
• Strong time management skills
• Maintain a positive attitude
• Make efficient use of time
• Demonstrate an acceptable level of attention to detail
• Ability to develop positive relationships
• Demonstrates adaptability to new processes and procedures
• Ability to collaborate and communicate effectively
• Apply problem-solving skills and decision-making skills
• Utilize the appropriate communication method for the situation - email, phone, transaction note, Teams, face-to-face or virtual

Bring Education And Experience From

• An active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
• A high school diploma required, associate or bachelor's degree preferred

Enhance your talents. Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.

Enjoy Benefits And Amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well‑being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

US-OH-Fairfield