Customer Service Representative

National Veterinary Associates; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision insurance

401(k) retirement savings plan

Health Savings Account (HSA)

Paid Time Off (PTO)

Job summary

National Veterinary Associates is hiring a full-time Customer Service Representative for their Burnham Park Animal Hospital in Chicago, IL. Ideal candidates will have experience in customer service within veterinary settings and be free to work evenings and weekends. The role requires excellent communication skills, a collaborative spirit, and a love for pets. NVA offers a competitive benefits package including comprehensive medical, dental, and vision insurance, 401(k), and paid time off.

Qualifications

• 1 year of veterinary experience is required.
• Available to work evenings and weekends.
• Experience scheduling appointments and processing payments.

Responsibilities

• Provide excellent customer service in a fast-paced environment.
• Schedule appointments and answer customer inquiries.
• Assist veterinary staff and clients efficiently.

Skills

Customer service experience in a veterinary setting

Excellent communication skills

Compassion and empathy

Ability to multitask

Team player

Experience with AviMark software

Job description

Burnham Park Animal Hospital | Chicago, IL Full-Time or Part-Time Opportunity

About Us

We are a 5‑doctor, AAHA‑accredited general practice veterinary hospital located in Chicago’s South Loop. Our state‑of‑the‑art facility includes a fully equipped surgical suite, an in‑house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a full‑time Customer Service Representative to join our friendly, fast‑paced team.

Please note: Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

About You

The ideal candidate:

• Has customer service experience in a veterinary setting
• Enjoys working in an upbeat, fast‑paced environment with a high level of client interaction
• Has experience scheduling appointments, answering phones, and processing payments
• Is a self‑motivated team player who values collaboration with clients and veterinary staff
• Demonstrates excellent communication skills and can comfortably multitask
• Is compassionate, patient, and empathetic, with a genuine love for pets and their people
• Has experience with AviMark software or is willing to learn
• Is available to work evenings and weekends
• Comprehensive Medical, Dental, and Vision insurance coverage
• 401(k) retirement savings plan
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Additional allowances as applicable

Required Experience

• Veterinary experience: 1 year (required)
• Day shifts, evening shifts, and on‑site work in South Loop, Chicago, IL

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.