Customer Service Representative

EPITEC; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Epitec is hiring a Customer Service Representative to support the University of Chicago's Transportation & Parking Services department. This onsite role is based at the University of Chicago in Chicago, IL and offers a full-time contract position with a wage of $21/hr W2.

The successful candidate will handle customer inquiries, process permit sales, perform cash handling, run reports, and support campus shuttle/transport programs while maintaining accurate records and ensuring high service

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• Minimum 2 years of customer service experience.
• Minimum 1 year of cash handling experience.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process parking permit sales and customer transactions.
• Handle customer inquiries and resolve issues via phone and email.
• Manage cash handling, reconciliation, and reporting activities.
• Support parking and transportation operations, including shuttle and transit programs.
• Run reports, maintain parking inventory records, and analyze operational data.
• Coordinate with vendors to maintain parking equipment and systems.
• Assist with event parking and transportation logistics across campus.
• Support special projects and day-to-day administrative operations.

Skills

Customer service

Cash handling

Microsoft Office

Communication

Organization

Multitasking

Education

High School Diploma

Bachelor's degree preferred

Job description

Epitec
Customer Service Representative (Parking & Transportation Services)
University of Chicago | Chicago, IL (Onsite)
$21/hr W2 | Full-Time Contract | Monday-Friday, 8:00 AM-5:00 PM

Epitec is hiring a Customer Service Representative to support the University of Chicago's Transportation & Parking Services department.

This role is ideal for candidates with strong customer service and administrative experience who enjoy working in a fast-paced environment and providing support to both internal teams and external customers.

Responsibilities

• Process parking permit sales and customer transactions.
• Handle customer inquiries and resolve issues via phone and email.
• Manage cash handling, reconciliation, and reporting activities.
• Support parking and transportation operations, including shuttle and transit programs.
• Run reports, maintain parking inventory records, and analyze operational data.
• Coordinate with vendors to maintain parking equipment and systems.
• Assist with event parking and transportation logistics across campus.
• Support special projects and day-to-day administrative operations.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum 2 years of customer service experience.
• Minimum 1 year of cash handling experience.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities and thrive in a fast-paced environment.

Preferred Experience

• Parking operations.
• Transportation or transit services.
• Permit sales.
• Administrative support.
• Transaction processing and customer-facing roles.

Location

University of Chicago 5525 S Ellis Avenue, Room 171 Chicago, IL 60637

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