Call Center Foreman - CHC PT

Interpark Holdings LLC; Chicago (IL); On-site; USD 31,508 - 42,698; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Vacation/Sick Time

Medical, Dental, Vision

Pre‑Tax Commuter Benefit

Job summary

Interpark Holdings LLC seeks a Call Center Foreman to oversee remote monitoring operations across Chicago markets and remote facilities. You will handle customer inquiries, supervise staff, and ensure accurate processing of parking transactions while maintaining high service levels.

The role requires at least 6 months of experience, basic math skills, and proficiency with MS Word/Excel. Excellent communication and reliability are essential in a fast-paced environment.

Qualifications

• At least 6 months of general work experience.
• Basic math skills sufficient to calculate time and money.
• Ability to speak to customers using phone/remote monitoring tech.
• Computer literate with MS Word, MS Excel and Internet.

Responsibilities

• Responds clearly and efficiently to customer inquiries about rates, locations, and remote parking operations.
• Uses revenue control systems and remote monitoring to assist locations.
• Coordinates daily activities with the Manager and staff.
• Acts as liaison for customer service inquiries and escalates major issues.
• Maintains compliance with PCI requirements and documents calls in logs.
• Ensures calls are answered promptly and service quality is maintained.

Skills

Customer Service

Phone Support

Math Skills

MS Word

MS Excel

Education

High School Diploma or GED

Job description

Tentative Schedule

Monday 4pm - 10pm
Tues/Thurs/Sat 3pm - 11pm

Role Summary

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by answering questions and ensuring that remote locations are kept up to date on issues as they occur. They are required to provide professional and courteous support to all internal and external customers. Assists the Facility and/or Operations Manager in monitoring established revenue controls and accountability systems.

Pay Rate

$17.85/hour

General Essential Functions

• Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the remote operation of automated pay equipment stations.
• Uses a variety of revenue control systems based on location requirements.
• Ensures inventory of operational supplies are at hand and informs manager if restock is needed.
• Operates and monitors facility security intercoms and surveillance monitors.
• Maintains a clean work area at all times.
• Occasionally is responsible for remotely processing parking fees and related transactions accurately.
• Coordinates daily activities with Manager.
• Acts as the liaison for all customer service inquiries, complaints occurring during remote monitoring which may include but are not limited to incident reports and claims for the location. Reports/escalates any major issues to the facility manager as appropriate.
• Required to meet compliance responsibilities with regard to PCI (Payment Card Industry).
• Uses call center equipment as well as different revenue control systems to ensure a high level of service is provided to customers and staff across the Chicago Market and Remote Facilities.
• Ensures all calls are answered and needs of customers are responded to in a timely manner and communicates clearly and effectively providing high levels of customer service.
• Completes accurate and well‑written entries regarding calls into event log using internal web system.

Basic Qualifications

• At least 6 months of general work experience.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with cashier‑related duties.
• Ability to speak to customers using phone/audio remote monitoring technology.
• Computer literate, knowledge of MS Word, MS Excel and Internet.

Eligibility Requirements

• Must submit your application for employment through www.interparkholdings.com.
• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age.
• Must be willing to comply with pre‑employment screening including but not limited to drug testing, reference verification and background check.
• Must be able to pass math test as part of the selection process.
• Must possess hearing and vision faculties sufficient to perform essential functions.

Desired Characteristics

• High School Diploma or GED.
• Prior customer service or parking industry experience.
• Strong problem‑solving skills: Ability to think clearly and act quickly in emergencies while providing excellent customer service.
• Ability to operate and communicate clearly and concisely through a two‑way radio system and also in person and by phone to coworkers, superiors and customers.
• Possess strong time management skills and ability to work in a fast‑paced environment depending upon customer volume, shift, season, etc.
• Excellent dependability and time management skills.
• Strong customer focus and team‑orientation.

Comprehensive Benefits Package (contains, but not limited to)

• 401k
• Employee Assistance Program (EAP)
• Vacation/Sick Time

Additional Full Time Benefits

• Medical, Dental, Vision
• Pre‑Tax Commuter Benefit