Customer Service Representative

Globalchannelmanagement; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Globalchannelmanagement is seeking a Customer Service Representative for our Parking Office to deliver top-tier service in a fast-paced setting.

You will process permit sales, handle inquiries, and troubleshoot our sales software, ensuring accurate transactions and smooth operations.

Qualifications

• High school diploma or equivalent.
• Two-year degree in liberal arts or communications is valued.
• Minimum two years of experience in admin, customer service, or sales.
• Strong communication and phone etiquette with attention to detail.
• Experience with parking permit sales or similar service beneficial.

Responsibilities

• Process parking permit sales transactions and conduct end-of-day reconciliation.
• Resolve customer inquiries and complaints via phone and email.
• Provide hands-on customer service and troubleshooting for sales software.
• Communicate with internal departments and customers to resolve complex issues.
• Track recurring issues and report trends to improve processes.
• Assist with administrative tasks and ensure reporting accuracy.

Skills

Excellent communication

Attention to detail

Phone etiquette

Multi-tasking

High-volume environment

Education

High school diploma

Two-year degree in liberal arts or communications

Tools

Microsoft Office

Sales management software

Job description

Join our dynamic team as a Customer Service Representative in our Parking Office. We are looking for a highly organized, communicative professional who thrives in a fast-paced environment and excels at delivering a top-tier customer experience.

• Education: High school diploma (or equivalent). A Two-year degree in liberal arts or a communication field is highly valued.

• Experience: Minimum two years of experiencein an administrative, customer service, or sales setting.

• Technical Skills:Working knowledge of Microsoft Office and sales management software.

• Pace & Focus:Proven ability to multi-task and work efficiently in a high-volume environment with frequent interruptions.

• Soft Skills:Superior communication skills, strong attention to detail, and professional phone etiquette.

Previous experience with Parking Permit Sales.

Core Responsibilities

• Process Sales:Execute parking permit sales transactions efficiently, including end-of-day review and financial reconciliation.

• Customer Support:Resolve customer inquiries and complaints professionally via phone and email.

• Software Troubleshooting:Provide hands-on customer service and troubleshooting assistance for our permit sales software.

• Problem Resolution:Communicate with internal departments and external customers to research and resolve complex issues.

• Identify Trends:Track recurring issues in calls and email correspondence, reporting findings to the Supervisor to help improve processes.

• Administrative Duties:Assist in developing staff resolutions, ensure reporting accuracy, flag data discrepancies, and perform other administrative tasks assigned by leadership.