Customer Service Representative

Milltown-Plumbing; Chelmsford (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

PTO Time

Flex Schedule

Weekly pay

401(k) match 4%

Training reimbursements

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid holidays

Company events

Job summary

MillTown Plumbing & Heating Inc. is seeking a Customer Service Representative to grow our growing, customer-focused team. Join a family-owned business with 45+ years of expertise and a mission to be a great place to work while delivering industry-leading service.

Essential duties include converting calls to booked service appointments, resolving issues, and maintaining customer data with accuracy. The role requires strong communication and a customer-first attitude in a fast-paced environment.

Qualifications

• Proven track record in customer service.
• IT competent; proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Bachelor degree or equivalent is a plus.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Skills

Customer service

IT competency

Organization

Verbal and written communication

Empathy

Education

Bachelor's degree or equivalent

Tools

Phone systems

Job description

Customer Service Representative

Benefits:

• PTO Time
• Flex Schedule
• Get Paid Weekly
• 401(k) Match @ 4%
• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Blue Cross Blue Shield Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays to Celebrate
• Company Events

Full job description

Do you want to join our growing, customer-focused, and, dare we say, fun team?

Then we want to talk to you TODAY!

We're a dynamic, family-owned business with over 45 years of expertise. We're on a mission to be a great place to work, provide industry leading service and continue to grow!

We're the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.

Essential Duties and Responsibilities*

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Desired Skills and Experience

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Bachelor degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment

MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $18.00-24.00/Hour