Customer Service Representative

ManpowerGroup; Chaska (MN); On-site; USD 36,000 - 39,000; Full time

Job summary

ManpowerGroup in Chaska, MN is seeking a Contract- Customer Service Specialist to support customer relationships and ensure smooth order fulfillment. The role acts as the primary contact for complex needs, coordinating with Finance and internal teams to meet policy and service goals.

The position requires at least 2 years of customer service experience, strong problem-solving abilities, and comfort with SAP and Microsoft Office.

Qualifications

• Minimum of 2 years of professional experience in customer service, operations, or related business support roles.
• Ability to exercise independent judgment and discretion.
• Strong analytical and problem-solving capabilities.
• SAP experience preferred.

Responsibilities

• Independently analyze customer orders and requests, interpret requirements and translate them into SAP processes.
• Serve as the primary contact for assigned customers and resolve non-routine issues.
• Identify and monitor shipping, billing holds, discrepancies, or service risks and take corrective action.
• Resolve accounts receivable issues by coordinating with Finance.
• Develop and review customer quotations and ensure pricing terms align with policy.
• Review purchase orders for compliance and authorize SAP entries.
• Analyze inventory usage trends and prepare replenishment and min/max recommendations.
• Interpret company policies and recommend changes to improve service.
• Collaborate with Production, Logistics, Quality, Finance, and Compliance teams.
• Manage quality notifications, returns, and regulatory risk handling.
• Support continuous improvement to workflows and service models.

Skills

Independent judgment

Analytical thinking

Customer service experience

Communication skills

Tools

SAP

Microsoft Office

Job description

Customer Service Representative

Location: Chaska, MN

Schedule: 8am-5pm Or 8:30pm-5pm, M-F

Pay Rate: $26.00-28.00

Duration: 2 months

Summary

We are is seeking a Contract- Customer Service Specialist in Chaska, MN to support and strengthen relationships with our customers. This role serves as a key point of contact for complex customer needs, working with internal teams to resolve issues, clarify policies, and ensure a smooth order fulfillment experience. The Customer Service Specialist applies sound judgment and initiative in day to day decision-making, balancing customer expectations with operational priorities and business goals. The position also contributes to continuous improvement efforts that enhance the overall customer experience. Approximately 2 month assignment

What You’ll Do

• Independently analyze customer orders and non routine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.
• Serve as the primary point of contact for assigned customers, independently managing non routine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.
• Identify and monitor shipping and billing holds, account discrepancies, or service risks and take corrective action within assigned authority
• Resolve accounts receivable issues by interpreting policy and coordinating with Finance
• Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations

Order & Account Oversight

• Develop and review customer quotations and deliver accurate pricing and terms
• Review and evaluate customer purchase orders for alignment with compliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies.
• Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives.

Policy Interpretation & Business Judgment

• Interpret and apply company policies to unique customer situations
• Recommend policy or process changes to better meet customer and business requirements
• Approve exceptions or escalations within defined guidelines

Cross-Functional Collaboration

• Partner with Production, Logistics, Quality, Finance, and Compliance teams to address critical customer requirements
• Balance customer needs with operational, regulatory, and financial considerations
• Be the voice of the customer in internal alignment discussions

Quality, Returns & Risk Management

• Manage quality notifications and return material processes
• Assess customer impact and determine appropriate corrective actions
• Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliance sensitive scenarios.

Continuous Improvement

• Analyze recurring customer and operational issues to identify root causes
• Recommend and support improvements to workflows, processes, and service models to increase efficiency and reduce cycle time

What We Seek

• Minimum of 2 years of professional experience in customer service, operations, or related business support roles
• Ability to exercise independent judgment and discretion
• Strong analytical and problem-solving capabilities
• SAP experience preferred
• Proficiency in Microsoft Office
• Experience in manufacturing or ISO-regulated environments preferred

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.