Customer Account Representative

Merixcen; Houston (TX); Sur place; USD 26 000 - 40 000; Plein temps

Avantages offerts par ce poste

Immediate start

Paid training

Full-time employment

Career growth opportunities

Mentorship and ongoing support

Supportive team environment

Opportunities for advancement

Résumé du poste

Merixcen in Houston is seeking a Customer Account Representative to support customer accounts and answer service-related questions, ensuring a positive and professional experience with every interaction. This full-time role offers paid training, mentorship, and opportunities for advancement within a supportive team, emphasizing reliability, strong communication, and a customer-first approach.

You will collaborate with teammates to resolve inquiries, document interactions, and contribute to

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and listening skills.
• Excellent interpersonal skills.
• Customer-focused and professional attitude.
• Strong problem-solving abilities.
• Reliable and punctual.
• Comfortable learning new systems and procedures.

Responsabilités

• Assist customers with account and service-related questions.
• Listen carefully to customer needs and concerns.
• Provide information based on established company guidelines.
• Help resolve routine customer issues and requests.
• Identify appropriate solutions and next steps.
• Escalate complex concerns to the appropriate team member.
• Maintain a professional and helpful approach during customer interactions.
• Meet established service and performance expectations.
• Help provide a consistent and positive customer experience.

Connaissances

Verbal communication

Listening skills

Interpersonal skills

Customer focus

Problem solving

Reliability

Punctuality

Adaptability

Formation

High school diploma or equivalent

Description du poste

About the Position

Merixcen is looking for a professional and customer-focused Customer Account Representative to join our Houston team. This position is responsible for supporting customer accounts, addressing service‑related questions, and helping ensure customers receive a positive and professional experience.

Responsibilities

• Assist customers with account and service‑related questions
• Listen carefully to customer needs and concerns
• Provide accurate information based on established company guidelines
• Help resolve routine customer issues and requests
• Identify appropriate solutions and next steps
• Escalate complex concerns to the appropriate team member
• Maintain a professional and helpful approach during customer interactions
• Meet established service and performance expectations
• Help provide a consistent and positive customer experience

Qualifications

• High school diploma or equivalent
• Strong verbal communication and listening skills
• Excellent interpersonal skills
• Customer-focused and professional attitude
• Strong problem-solving abilities
• Reliable and punctual
• Comfortable learning new systems and procedures

What We Offer

• $19-$29 per hour
• Immediate start
• Paid training
• Full-time employment
• Career growth opportunities
• Professional development
• Mentorship and ongoing support
• Supportive team environment
• Opportunities for advancement