Customer Service Representative

Overhead Door Corporation; Charlotte (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Overhead Door Corporation is seeking an Office Clerk to support the service and installation departments in the Houston, TX location. You will answer telephone calls, direct inquiries, process parts, and enter data into the computer following on-screen formats.

Daily tasks include verifying data against source documents, processing purchase orders, taking orders for residential install/service customers, and assisting in scheduling and dispatching while providing backup support for office staff.

Qualifications

• High School Diploma or GED is required.
• 1-3 years related experience or training; or equivalent education/experience.
• Math, reasoning, and language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities

• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.

Skills

Mathematical reasoning

Language skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word & Excel)

Job description

Skills/Education Qualifications

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Skills/Education Qualifications

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

• The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location.
• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.

• The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location.
• Answers telephone and directs calls to appropriate department.
• Processing incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Take orders for residential install/service customers.
• Assist in scheduling and dispatching.
• Provides backup support for office staff.