Customer Service Representative

Xpand Staffing; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Xpand Staffing is seeking a Customer Service Representative in Charlotte, NC. You will act as a key liaison between customers and the company, handling inquiries about pricing, products, inventory, and invoicing while delivering outstanding service.

Responsibilities include processing orders, managing showroom visits, and supporting the sales team with stock checks and sample shipments. Candidates should have 3+ years in customer service and strong communication skills.

Qualifications

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.
• High school diploma or GED required.
• Proficient with Outlook, Excel, Word; SAP/ERP knowledge desired.

Responsibilities

• Develop and maintain customer relationships by handling operative tasks.
• Process, monitor, and follow up on customer orders.
• Provide order status updates and invoicing support to customers and sales.
• Explain material lead times, pricing, availability, and delivery details.
• Create invoices and handle returns; manage showroom visits and material reservations.
• Support sales with sample shipments and stock checks; alert on stock issues.
• Respond to customer inquiries via phone, email, or in person.
• Perform SAP-related analysis as requested by management.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Education

High School Diploma/GED

Tools

SAP

ERP systems

Order entry system

Job description

We are looking for a Customer Service Representative located in Charlotte, NC, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do:

As a Customer Service Representative, we expect you to deliver excellent customer service acting as a key liaison between our customers and our company by assisting with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery schedules, order confirmations, and invoicing and collections.

As a Customer Services Representative, you will be handling different responsibilities:

• Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
• Processing, monitoring, and following up on customer purchasing orders.
• Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
• Providing information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
• Creation of invoices and corrections, if necessary, as well as returns of material.
• Scheduling visits to the showroom, leading material views & reservation of specific material.
• Solving customer issues from order to delivery and maintaining customer account receivables.
• Providing customer support over the phone, face-to-face, and via email.
• Performing analysis in SAP as requested by General Manager, Operations Manager or the sales/promotion force.
• Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, and placing marketing materials.
• Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
• Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
• Other tasks upon request of the manager.

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed:

EXPERIENCE:

Required:

• 3+ years of experience in Customer Service.
• 2+ years of experience with invoicing and order entry.

Desired:

• Customer Service experience in construction, manufacturing, distribution or related industry experience

EDUCATION:

Required:

• High School Diploma/GED

KNOWLEDGE:

Required:

• Computer literacy to a relatively high standard: Outlook, Excel, Word.

Desired:

• Use of SAP, ERP or order system

SKILLS:

Required:

• Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization.
• Ability to multi-task and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.