Customer Service Representative

Driven Brands Inc.; Charlotte (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

MyFlexPay

Job summary

Driven Brands is seeking a Customer Service Representative in Charlotte, NC with a hybrid uptown schedule. You will respond to customer calls and emails, work with franchisees, and strive to improve processes and satisfaction.

The role requires 1–2 years of customer service experience, strong communication, and proficiency with Microsoft Office. You will maintain relationships, monitor cases, and help identify solutions with cross-team collaboration.

Qualifications

• 1-2 years’ customer service experience.
• Proficient in Microsoft Office, Word, and Excel.
• Effective communication, presentation, documentation, and problem-solving skills.
• Ability to act independently, take initiative and drive tasks to resolution.

Responsibilities

• Respond to customer calls and emails to ensure satisfaction and efficiency.
• Collaborate with team members, franchisees, and customers to resolve issues.
• Monitor and manage customer cases and complaints, identify improvements.

Skills

Customer service

Communication

Problem solving

Tools

Microsoft Office/Excel

Job description

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

Customer Service Representative

Charlotte, NC - hybrid in uptown

Responsibilities

The Customer Service Representative responds to customer calls and emails to ensure customer satisfaction and operational efficiencies are consistently met. The successful candidate will work directly with team members, franchisees, and customers to resolve issues, prevent future issues, and continuously improve processes, with a core focus on Customer Satisfaction. Responsibilities include, but are not limited to:

• Provide customer service for Meineke & Maaco.
• Monitor customer cases and complaints.
• Develop and maintain effective relationships with customers & locations.
• Consult with customers & locations regularly to identify needs and develop action plans to eliminate issues.
• Understand and comply with all company and department systems, policies, and procedures.
• Identify opportunities to eliminate customer issues within the support processes.

Requirements

• 1-2 years’ customer service experience.
• Proficient in Microsoft Office, Word, and Excel.
• Able to communicate effectively with customers and franchisees.
• Effective communication, presentation, documentation, and problem-solving skills.
• Ability to act independently, take initiative and drive tasks and issues to resolution.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

• Get early access to 50% of your earned wages at any time through our myFlexPay program.