Customer Service Representative

MUSC Health; Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

MUSC Health is seeking a Customer Service Associate via MUSC Community Physicians (MCP) to handle routine inquiries by phone, email or chat and provide timely, non-technical resolutions. The role includes documenting activities in our CRM and escalating more complex issues as needed, aligned with the Revenue Cycle division.

Ideal candidates will have a High School degree or equivalent and 0–6 months of related work experience.

Qualifications

• Education: High School Degree or Equivalent.
• Work Experience: 0-6 months.

Responsibilities

• Responds to customer inquiries by telephone, e-mail or chat to provide non-technical problem resolution.
• Resolves routine and some non-routine problems and communicates solutions or requested information to the customer.

Job description

Job Description

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Job Description Summary

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004513 MCP - Revenue Cycle

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Job Description

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Additional Job Description

Education: High School Degree or Equivalent

Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees