Customer Service Representative

Iconma,-Llc.; Chandler (AZ); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health Benefits

Referral Program

Growth Opportunities

Job summary

ICONMA seeks a Customer Service Representative in Chandler, AZ to assist clients with health benefits inquiries, account information, and workflow across multiple systems.

Responsibilities include guiding customers through claims, debit cards and password resets while maintaining accuracy, confidentiality, and a positive, coaching-friendly attitude in a fast-paced environment.

Qualifications

• 2 or more years of customer service experience.
• Ability to navigate between multiple screens/systems and document notes accurately.
• Proficient in Microsoft Outlook, Word, and PowerPoint.

Responsibilities

• Provide consumers with clear information on accounts and guide through inquiries (claims, debit cards, password resets, etc.).
• Assist with locating statements and other account information.
• Focus on accuracy, confidentiality, and de-escalation in interactions.

Skills

Customer service

Multi-screen navigation

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Written communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

Customer Service Representative #26-33316

Up to $20.99 per hour Chandler, AZ Onsite

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Job Description

Our client, a Banking organization, is looking for multiple Customer Service Representatives for their Chandler, AZ location.

Responsibilities:

• Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans.
• Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.

Requirements:

• 2 or more years of customer service experience
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint i
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

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ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

Additional employment notices are available at: Workforce Compliance