Customer Service Representative

BP Environmental Services; Chalfont (PA); On-site; USD 32,000 - 45,000; Full time

Job summary

BP Environmental Services, LLC is a nationwide leader in waste, recycling, and commercial cleaning services, delivering cost-effective solutions with strong customer support. We are seeking a motivated customer service representative to join our fast-paced team in Chalfont, PA.

You will answer inbound calls and emails, assist with onboarding of new accounts, and manage service updates for a growing commercial client base.

Qualifications

• Good articulation and pronunciation, friendly and outgoing phone voice.
• Excellent verbal and written skills.
• Great attention to detail.
• Requires basic computer skills (typing and navigating programs/screens, entering data).
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Answer inbound telephone calls and emails from customers, vendors, and sales.
• Facilitate onboarding for new construction rental accounts.
• Add, update, and cancel services for existing commercial customers.
• Resolve customer and vendor issues by thinking outside the box.
• Validate all items on the daily schedule have been completed.
• Identify and escalate priority issues.
• Work with management to stay updated on product knowledge and policy changes.
• Collaborate with operations and other departments.
• Daily point of contact for a book of predetermined accounts.
• Coordinate resigns or inform customers of contractual increases.

Skills

Verbal communication

Written communication

Attention to detail

Computer literacy

Team player

Tools

Data entry

Job description

BP Environmental Services, LLC is a nationwide customer service leader in waste and recycling, construction equipment rentals, and commercial cleaning services. Customers benefit from cost effective products and services, paired with stellar customer support and account management. Businesses of all sizes appreciate our complete array of service offerings, which allows clients to focus time and energy on growing their business. This position offers a great opportunity for advancement within a rapidly growing national company.

About You

You are highly talented, ambitious, energetic, adaptable and customer service focused. The right person will be comfortable multi-tasking, loves solving problems, and can thrive in a fast-paced environment.

Responsibilities

• Answer inbound telephone calls and emails from our customers, vendors, and sales.
• Facilitate the onboarding process for new construction rental accounts.
• Add, update, and cancel services for our existing commercial customer base.
• Resolve customer and vendor issues in a timely manner by thinking outside the box.
• Validate all items on the daily schedule have been completed.
• Identify and escalates priority issues.
• Work with the management to stay updated on product knowledge and changes in company policies.
• Work closely with your counterparts within operations and other departments.
• Daily point of contact (during office hours) for a book of predetermined accounts.
• Work in tandem with management and previous reps to secure resigns or inform customers of contractual increases.

Skills

• Good articulation and pronunciation, friendly and outgoing phone voice
• Excellent verbal and written skills
• Great attention to detail
• Requires basic computer skills (typing, and navigating programs/screens entering data and processing information
• Ability to thrive in a fast pace, team-oriented environment