Customer Service Representative

ComForCare Home Care (Raleigh, NC); Rapid City (SD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Short Term Disability Insurance

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) in Rapid City is looking for a Customer Service Representative to provide exceptional service to our members and prospective members. You will be responsible for greeting members, answering inquiries, and assisting with various tasks to ensure a positive experience.

The ideal candidate should possess strong customer service skills and a good work ethic. This full-time or part-time role offers various benefits, including health insurance and opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Ability to interact with customers and coworkers effectively.

Responsibilities

• Greet and meet potential members to create a pleasant customer experience.
• Handle front desk tasks, including answering phone calls.
• Assist with member check-ins, sign-ups, and cancellations.
• Help resolve member services issues as needed.

Skills

Customer Service Skills

Listening Skills

Problem Solving

Diplomacy

Communication

Education

Basic Computer Proficiency

Job description

Job Title

Customer Service Representative

Reports to

Club Manager

Status

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answer phone calls in a polite and friendly manner to assist with questions or concerns.
• Take info calls and tours.
• Assist in member check-ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities