Customer Service Representative

ComForCare Home Care (Raleigh, NC); Moorhead (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Health, Dental and Vision Insurance

Free Membership for self and one family member

Job summary

ComForCare Home Care in Moorhead, Minnesota, is seeking a dedicated Customer Service Representative to enhance member experiences through exceptional service. The role involves greeting potential members, handling front desk tasks, and assisting with member services.

Successful candidates should possess strong customer service skills, basic computer proficiency, and a solid work ethic. Benefits include health insurance, a Dollars for Scholars program, and free membership for one family member.

Qualifications

• Strong customer service skills to assist members and guests.
• Basic computer proficiency for handling information.
• Honesty and good work ethic are crucial.

Responsibilities

• Greet potential members, providing a positive customer experience.
• Handle phone calls to assist with questions or concerns.
• Assist in member check-ins and account updates.
• Forward service issues to management as needed.

Skills

Customer Service Skills

Basic Computer Proficiency

Honesty and Good Work Ethic

Job description

Overview

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA