Customer Service Representative I

ProCare Rx; Gainesville (GA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Wellness program

401(k) match

Employee assistance program

Referral program

Job summary

ProCare Rx in Gainesville, GA is seeking a full-time Customer Service Representative to handle inbound calls and resolve client issues. Training runs 9:00AM–6:00PM for the first weeks, with regular shift 1:00PM–10:00PM and weekend availability required.

Ideal candidates have at least 1 year in customer service, familiarity with PBM or pharmacy environments, and strong communication skills. ProCare Rx offers comprehensive benefits and an employee-friendly workplace.

Qualifications

• 1 year of customer service experience, preferably in a call center.
• PBM/pharmacy tech or healthcare industry experience preferred.
• Proficient with Windows-based applications.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Able to work independently and as part of a team.
• Flexible with scheduled hours.
• Bilingual English/Spanish is a plus.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Skills

Customer service experience

Verbal and written communication

Flexible with schedule

Teamwork

Critical thinking

Bilingual English/Spanish (a plus)

Education

High School Diploma or equivalent

Pharmacy Technician Certification

Tools

Windows-based applications

Job description

Regular Shift: 1:00PM – 10:00PM (Training will be 9:00AM – 6:00PM for the first weeks)

Note: Weekend availability is required for one weekend day per week

Job Type: Full-Time, Non-Exempt

Pay Rate: $15.50 per hour

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

• Minimum 1 year experience in a customer service position, preferably in a call center environment.
• PBM (Pharmacy Benefit Management), Pharmacy Technician or health care industry experience preferred.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Highly organized with strong attention to detail.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.
• Bilingual English/Spanish is a plus.

EDUCATION

• High School Diploma or equivalent.
• Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits:Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge:Paid vacation and holiday pay.
• Focus on Your Wellness:We offer a robust Employee Wellness Program.
• Invest in Your Future:401(k) with a company match.
• Support System:Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People:Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at [e-mail].

ProCare Rx is an Equal Opportunity Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.