Customer Service Representative

Precision Aviation Group; Carrollton (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid time off (PTO)

9 paid holidays

Telemedicine

Job summary

Precision Aviation Group is seeking a Customer Service Representative at the Prime Turbines facility in Carrollton, TX. The role focuses on delivering exceptional support to internal and external clients while collaborating with the Customer Service Manager and Production teams.

Ideal candidates have at least 3 years of related experience in customer service, with a preference for aviation industry exposure and a high school diploma (college degree preferred).

Qualifications

• Minimum 3 years of related experience in customer service, sales, or a related field, preferably in aviation.
• High school diploma required; college degree preferred in a business-related field.

Responsibilities

• Communicate with customers regularly for updates on in-progress jobs via phone or email.
• Resolve customer inquiries related to jobs and quotes promptly.
• Manage quote approvals, re-quoting as necessary, ensuring client satisfaction.
• Coordinate with production, shipping, warehouse, and carriers to expedite or trace shipments.
• Ensure quotes are processed efficiently within defined timeframes.

Skills

ERP proficiency

Customer communication

Problem solving

Education

High school diploma

College degree preferred

Tools

Quantum/Component Control ERP

Microsoft Office

Job description

Description

Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. With over 1,100,000 square feet of sales and service facilities across the United States, Canada, Australia, Singapore, and Brazil, PAG's 27 global locations deliver innovative solutions to aviation customers through its Supply Chain and Inventory Supported Maintenance, Repair, and Overhaul (ISMRO) services.

We have an immediate opening for a Customer Service Representative position at our Prime Turbines, Carrollton, Texas location.

Job Purpose

The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of PAG’s products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations.

Job Duties and Responsibilities

• Communicate with customers regularly (weekly/daily) for updates on in-progress jobs via phone or email.
• Resolve customer inquiries related to jobs and quotes promptly.
• Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.
• Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
• Ensure quotes are processed efficiently and within defined timeframes.

Essential Job Functions

• Collaborate effectively with other departments and individuals within the organization.
• Demonstrate strong computer skills, including proficiency in ERP systems (Quantum/Component Control) and Microsoft Office.
• Ability to read, write, and follow verbal instructions in English, with basic math skills.
• Build and maintain lasting relationships with customers, ensuring repeat business.
• Exhibit excellent interpersonal, written, and verbal communication skills.
• Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.

Working Conditions

• Physical Demands: Requires sitting or standing for extended periods, frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds. Repetitive hand movement, eye-hand coordination, and manual dexterity required. Corrected vision and hearing to normal range necessary.

Education/Training

• High school diploma required; a college degree in a business-related field is preferred.

Experience

• A minimum of 3 years of related experience in customer service, sales, or a related field, preferably in the aviation industry.

We offer competitive pay and a wide variety of benefits. Full-time associates qualify for health benefits the first of the month following 30 days’ employment. Options include medical, dental, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions.

AA/EOE/M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.