Customer Service Representative

Wonder Food Group, Inc; Carlstadt (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) after 6 months of service

PTO, paid holidays and paid sick time

Upward mobility & bonus opportunities

Job summary

Wonder Food Group, Inc in Carlstadt, NJ is seeking a Customer Service Representative to take customer orders via phone, email, and fax. This position involves daily order management, providing excellent customer service, and ensuring timely communication with clients.

The ideal candidate will have strong organizational and time management skills, with a positive attitude and the ability to work independently and as part of a team. Comprehensive benefits package and 401(k) after 6 months of service are included.

Qualifications

• Daily communication with customers.
• Familiarity with office equipment and applications (i.e., Calendars, copy machines).
• Able to work independently and as part of a team.

Responsibilities

• Prepare and submit customer purchase orders as sales orders.
• Generate return authorizations and credit explanations.
• Monitor customer shorts and communicate with customers.
• Assist in day-to-day operations of all order processing.
• Provide customer support via email, phone, and fax.

Skills

Positive and professional attitude towards customers

Excellent verbal and written communication skills

Outstanding organizational and time management skills

Excellent MS Office knowledge

Ability to work independently and as part of a team

Tools

Microsoft Dynamics NAV

Microsoft Dynamics eShop

Job description

Job Title: Customer Service Representative

Location: Carlstadt, NJ

Schedule: Monday - Friday (Onsite, 6:30AM - 3:00PM)

The Customer Service Representative will take customer orders via phone, email and fax, scan/file the daily orders, and assist with daily reporting. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Monday - Friday, 6:30AM - 3:00PM.

Key Duties and Responsibilities:

• Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV or through Dynamics eShop.
• Generate return authorizations, and credit explanations at the direction of Invoice manager.
• Ensure all items are invoiced with proper quantities and prices to customers.
• Monitor customer shorts and communicate with customers.
• Assist in day-to-day operations of all order processing.
• Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift.
• Schedule delivery appointments for orders that arrive during shift.
• Fill out and organize daily SQF documentation and shipping reports.
• Resolve issues for customer orders in a timely manner.
• Follow up with warehouse to make sure orders go out on time.
• Provide customer support via email, phone and fax when necessary.
• Solve and investigate customer issues.
• Work alongside Plant Manager, VP Operations, Sales, Customers and Vendors.
• Jump in and lend a hand when the time comes for projects, assignments, or general office needs.

Required Skills/Abilities

• Daily communication with customers
• Positive and professional attitude towards customers and coworkers
• Able to work independently and as part of a team with little to no supervision
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office equipment and applications (i.e. Calendars and copy machines)
• Excellent verbal and written communication skills
• Discretion and confidentiality

The Benefits of Joining Our Team:

• Comprehensive benefits package
• 401(k) after 6 months of service
• PTO, paid holidays and paid sick time
• Upward mobility & bonus opportunities

About Us:

Wonder Meats Inc. has been family owned and operated since 1971. Since then, we’ve honed our craft to become a leading manufacturer of quality meat products. We are now on our third generation of leadership and continue to operate based on the same core values of our founder – Quality, Consistency, and Dedication. Ready to join the team? Contact us now!