Customer Service Representative

Quality Carriers, Inc.; Calvert City (KY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical

Life Insurance

Disability

PTO & Holidays

Employee Assistance Program

401K Match

Job summary

Quality Carriers, Inc. in Calvert City, KY is seeking a Customer Service Representative to manage relationships with assigned customers, process orders, and coordinate with drivers and planners for on-time service.

The role emphasizes accurate data entry, responsive communication, and the ability to navigate freight systems while supporting bilingual customers where applicable.

Qualifications

• High School diploma or GED required.
• Strong MS Office and Google Apps skills.
• Excellent written and verbal communication abilities.
• Bilingual English and Spanish where applicable.
• Experience with transportation software such as EDI, TMW, and ELD is a plus.

Responsibilities

• Receive orders from customers and enter them into the management system.
• Solicit freight and coordinate capacity with planners and drivers.
• Adjust loading/delivery times and communicate changes to customers.
• Track loads and document service issues in the NCR system.
• Collaborate with departments to secure locations, codes and credit approvals.
• Create manifests for international freight when needed.

Skills

MS Office

Teamwork

Critical Thinking

Communication

Google Apps

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

TMW

EDI

Electronic Logging Devices (ELD)

Job description

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry-leading transportation services to our customers.

We are looking for an energetic, reliable Customer Service Representative to join our team in Calvert City, KY. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations.

Job Summary:

The CSR will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers
needs are met) and rate concerns, always working to generate maximum revenues.

Duties and Responsibilities:

• Receive orders from customers to provide orders for all drivers available for a work assignment via Phone, Email, Fax or EDI And accurately enter them into the TMW Order Management System
• Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacity both domiciled and foreign, in the area of responsibility
• Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updating TMW and notifying terminal personnel as needed of all changes
• Work with Planners, Drivers and other terminal personnel to ensure all Customer requirements are met, track all loads in TMW/ISAAC/internal software to proactively identify service concerns
• Communicate issues on orders with customers, negotiating necessary changes that may be required duet o the incident/issue
• Work with other departments as necessary to secure proper locations, correct commodity codes and proper credit approvals for all customers, ship locations and consignee locations
• Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billers and all service issues get properly documented in the NCR system
• The ability to create custom manifests for international freight

Medical

Basic Life/Voluntary Life

Short Term and Long Term Disability

Generous Paid Time Off/ Holiday Schedule

Employee Assistance Program

Employer Matching 401K

Requirements

Skills and Abilities:

Strong Skills in MS Office (Excel, Word, PowerPoint)

Ability to function as part of a team at a high level

Critical Thinker

Strong communication skills (both verbal and written)

Experience with Google Apps preferred

Familiarity with transportation software, such as EDI, TMW, and Electronic Logging Devices, a plus

Bilingual English and Spanish, written and spoken in markets, where applicable

Education:

High School Diploma or GED equivalent, required.

Additional Job Information

Work Schedule:

This is a full-time position, and days and hours of work are Monday through Friday onsite.

Winsome Enterprises Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.