Customer Service Coordinator

KLLM; Richland (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

KLLM Transportation Services in Richland, MS is seeking a Customer Service Representative to support daily load coordination and customer communications. The role emphasizes timely data entry, strong problem solving and a customer‑centric approach to service delivery.

Applicants should have at least 2 years of recent customer service experience, as well as HS diploma or equivalent. Knowledge of AS400/EDI is a plus.

Qualifications

• Must demonstrate the skills outlined in the job description.
• Transportation/ Logistics experience preferred.
• HS diploma or equivalent.
• Demonstrated keyboarding, data entry and 10-key experience.
• Working knowledge and experience with AS400 and EDI preferred.
• Thrives in fast-paced environment.
• Excellent verbal and written communication skills.
• Excellent organizational skills.

Responsibilities

• Perform customer service functions related to the business.
• Responsible for daily hands-on customer related situations, account development and customer satisfaction.
• Commit to and receive detailed customer load information by telephone, fax or electronic tendering.
• Input all load information into the operating system accurately and timely.
• Serve as customer’s first line of communication and refer customers to the proper departments as necessary.
• Use telephone skills to present a quality image and ensure courteous service.
• Monitor and trace loads to follow up on on-time pickup or delivery.
• Manage service issues by researching and coding applicable failures.
• Anticipate and facilitate problem resolution on load issues to meet customer expectations.
• Assist in collecting and maintaining current customer information in the system.
• Communicate service issues and new business opportunities to the sales department.

Skills

Customer service

Communication skills

Data entry

Phone etiquette

Education

HS Diploma or Equivalent

Tools

AS400

EDI

Job description

Description

The statements below describe the general nature of the work being performed by the Customer Service Representative and are not a complete list of all responsibilities, duties, and skills required. The Customer Service Representative may perform other duties as assigned. The Customer Service Representative is expected to abide by and enforce the policies and procedures of KLLM, including regular and prompt attendance, production requirements, timely and efficient completion of tasks and responsibilities, as well as promoting teamwork and cooperative effort.

• Please do not apply unless you can verify at least 2 years of recent customer service experience.
• Applicants MUST be able to demonstrate how they have developed and maintained effective customer relationships, resolved customer problems and complaints and ensured customer satisfaction.
• Perform customer service functions related to the business;
• Responsible for daily hands-on customer related situations, account development and customer satisfaction;
• Commit to and receive detailed customer load information by telephone, fax or electronic tendering;
• Accurately and timely input all load information into the operating system;
• Serve as customer’s first line of communication and refer customers to the proper departments as necessary;
• Use exceptional telephone skills to present a quality oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impression reflects excellence;
• Monitor and trace loads so that follow up can be made to the customer regarding issues that could effect on-time pick up or delivery;
• Manage service issues by researching and coding all applicable service failures in the system;
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation;
• Assist in collecting and maintaining current customer information in the operating system;
• Communicate service issues, declined business and new business opportunities to the sales department;
• Communicate effectively and professionally with customers, operations personnel and executive management;
• Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service;

JOB REQUIREMENTS:

• Must be able to demonstrate the skills outlined in Job Description;
• Transportation industry and Logistics experience preferred;
• HS Diploma or Equivalent;
• Demonstrated keyboarding, data entry, and 10-key experience;
• Working knowledge and experience with AS400 and EDI; is a preferred
• Ability to thrive and enjoy in fast paced environment;
• Excellent communication skills both verbal and written;
• Excellent organizational skills

We offer a competitive benefits and compensation package that includes medical, dental, vision, LTD, life insurance, and more, as well as a 401(k) plan. We respect, value, and welcome diversity in our workforce. We provide equal employment opportunities to all employees and applicants without regard to race, color, sex, gender, age, religion, national origin, military service, status as a Vietnam-era or special disabled veteran, marital status, disability, or medical condition. Employment will require a criminal background investigation and a drug/alcohol screening.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.