Customer Service Representative

SUNNY DISTRIBUTOR INC.; California; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k matching

Paid holidays

Paid vacation

Employee discounts on fitness gear

Job summary

Sunny Health & Fitness is seeking a customer-focused Sales & Support Associate to join our California team. You will respond to social media inquiries, assist customers, and promote our fitness products with enthusiasm.

This role requires sales experience, strong English communication, and the ability to solve problems calmly. You will work Monday to Friday, 8:30 AM–5:30 PM, with overtime during seasons (1.5x).

Qualifications

• Experience interacting with customers and responding to a high volume of social media messages, inquiries, and comments.
• Sales experience is required.
• Excellent written and verbal communication in English.
• Creative problem solving and good judgment.
• Ability to self-train from provided resources and support.

Responsibilities

• Provide a positive, professional attitude toward customers across channels.
• Respond promptly and correctly to inquiries and requests.
• Resolve a wide variety of problems from analysis through resolution.
• Utilize best methods and judgment to handle complex issues.
• Work diligently and independently throughout a set schedule.
• Remain flexible with shifting workflow, assignments and responsibilities.
• Communicate constantly with colleagues and management.
• Provide insight and suggestions to improve company processes.
• Create and edit spreadsheets, emails and reports.
• Learn from coaching and feedback while growing from mistakes.
• Participate in seasonal overtime work (at 1.5x pay).

Skills

Customer service

Sales experience

Energetic personality

Patience and calmness

Written and verbal English

Creative problem solving

Self-training

MS Office

Time management

Tools

MS Office Suite (Outlook, Excel, Word)

Job description

Sunny Health & Fitness is an industry leading health and exercise-centric lifestyle brand that is dedicated to cultivating and empowering those within the fitness community. We believe fitness should be accessible to everyone, anywhere, anytime. Our goal is to enable and provide you with the tools you need to become better through a fulfilling fitness experience and lifestyle.

Schedule: Monday-Friday 8:30 AM-5:30 PM (1 hour unpaid lunch)

Essential Duties and Responsibilities:

• Present a positive and professional attitude towards the most difficult customers.
• Respond promptly and correctly to inquiries and requests.
• Resolve wide variety of problems from analysis through resolution.
• Utilize best methods and judgment to handle complex issues.
• Work diligently and independently throughout a set schedule.
• Understand wide line of fitness equipment at technical, operational and sales levels.
• Remain flexible with shifting workflow, assignments and responsibilities.
• Communicate constantly with colleagues and management.
• Provide insight and suggestions to improve company processes.
• Create and edit spreadsheets, emails and reports.
• Learn from coaching and feedback while growing from mistakes.
• Participate in seasonal overtime work (at 1.5x pay).

Qualifications, Skills, and Knowledge:

• Experience interacting with customers and responding to a high volume of social media messages, inquiries, and comments.
• Must have Sales experience.
• Smart, energetic and upbeat personality.
• Patience, calm and confidence during difficult interactions.
• Excellent written and verbal communication in English.
• Creative problem solver and thinker.
• Ability to self-train from proper resources and support.
• Microsoft Office knowledge - Outlook, Excel and Word.
• Strong time-management from organization, multi-tasking, and prioritization skills.

Benefits:

• Medical, Dental, Vision Insurance.
• Life Insurance: Fully covered by the company.
• 401k matching, 100% match up to first 3% and 50% match for the next 2%. Eligible to enroll after six months with the company. 100% fully vested.
• Paid Sick Leave
• 7 Paid Holidays
• Paid Vacation
• Company provides discounts for fitness equipment for our employees.