Customer Service Representative

Sunny Health & Fitness; California (MO); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance.

Life Insurance: Fully covered by the公司

401k matching

Paid Sick Leave

7 Paid Holidays

Paid Vacation

Employee discounts on fitness gear

Job summary

Sunny Health & Fitness in the United States seeks a customer-focused team member to engage with customers across social channels and store inquiries, delivering sales-oriented service and timely resolution.

The role requires upbeat personality, strong English communication, and proficiency with MS Office; you'll help manage schedules, reports, and seasonal overtime when needed.

Qualifications

• Experience interacting with customers and responding to inquiries.
• Sales experience required.
• Energetic, upbeat personality.
• Excellent written and verbal English.
• Proficient with Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Provide positive, professional attitude to customers.
• Respond promptly to inquiries.
• Resolve problems from analysis to resolution.
• Use best methods to handle complex issues.
• Work diligently within a set schedule.
• Understand fitness equipment at technical, operational, and sales levels.
• Communicate with colleagues and management.
• Suggest process improvements.
• Create and edit spreadsheets, emails, and reports.
• Participate in seasonal overtime at 1.5x pay.

Skills

Sales experience

Customer service

English communication

Problem solving

Time management

Multitasking

Self-learning

MS Office

Team collaboration

Tools

Outlook

Excel

Word

Job description

Sunny Health & Fitness is an industry leading health and exercise-centric lifestyle brand that is dedicated to cultivating and empowering those within the fitness community. We believe fitness should be accessible to everyone, anywhere, anytime. Our goal is to enable and provide you with the tools you need to become better through a fulfilling fitness experience and lifestyle.

Schedule: Monday-Friday 8:30 AM-5:30 PM (1 hour unpaid lunch)

Essential Duties and Responsibilities:

• Present a positive and professional attitude towards the most difficult customers.
• Respond promptly and correctly to inquiries and requests.
• Resolve wide variety of problems from analysis through resolution.
• Utilize best methods and judgment to handle complex issues.
• Work diligently and independently throughout a set schedule.
• Understand wide line of fitness equipment at technical, operational and sales levels.
• Remain flexible with shifting workflow, assignments and responsibilities.
• Communicate constantly with colleagues and management.
• Provide insight and suggestions to improve company processes.
• Create and edit spreadsheets, emails and reports.
• Learn from coaching and feedback while growing from mistakes.
• Participate in seasonal overtime work (at 1.5x pay).

Qualifications, Skills, and Knowledge:

• Experience interacting with customers and responding to a high volume of social media messages, inquiries, and comments.
• Must have Sales experience.
• Smart, energetic and upbeat personality.
• Patience, calm and confidence during difficult interactions.
• Excellent written and verbal communication in English.
• Creative problem solver and thinker.
• Ability to self-train from proper resources and support.
• Microsoft Office knowledge - Outlook, Excel and Word.
• Strong time-management from organization, multi-tasking, and prioritization skills.

Benefits:

• Medical, Dental, Vision Insurance.
• Life Insurance: Fully covered by the company.
• 401k matching, 100% match up to first 3% and 50% match for the next 2%. Eligible to enroll after six months with the company. 100% fully vested.
• Paid Sick Leave
• 7 Paid Holidays
• Paid Vacation
• Company provides discounts for fitness equipment for our employees.