Customer Service Representative

Buffalo Biodiesel, Inc.; Buffalo (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Paid Time Off

Job summary

Buffalo Biodiesel Inc. in Buffalo, NY is hiring an onsite Customer Success Specialist to greet and assist customers by phone, handle pickups, and route inquiries efficiently.

The role requires a Bachelor's degree and at least two years in customer success or retention, with strong communication skills. Work hours are 7:00 am–4:00 pm, with benefits including 401(k) and Paid Time Off.

Qualifications

• Bachelor's Degree required.
• Minimum two years of customer success/customer retention experience required.
• Mastery level written and spoken communication, through use of word-processing programs, creating spreadsheets, writing email, and speaking on the phone.
• Reliable, hardworking, and motivated.

Responsibilities

• Answering inbound customer service requests via phone.
• Assisting customers with pickups, general inquiries.
• Escalating calls needing more attention.
• Providing prompt, courteous, and efficient routing where necessary.

Skills

Customer success experience

Strong communication

Reliable and motivated

Education

Bachelor's degree

Job description

Responsibilities:

• Answering inbound customer service requests via phone
• Assisting customers with pickups, general inquiries
• Escalating calls needing more attention
• Providing prompt, courteous, and efficient routing where necessary

Qualifications:

• Bachelor's Degree required
• Minimum two years of customer success/customer retention experience required
• Mastery level written and spoken communication, through use of word-processing programs, creating spreadsheets, writing email, and speaking on the phone
• Reliable, hardworking, and motivated

This is an onsite role. Our offices are located at 17 Court Street, Buffalo, NY. The hours for this position are 7:00 am - 4:00 pm

Salary:

$25/hour

• 401(k)
• Paid Time Off

Who We Are:

Buffalo Biodiesel Inc. has been in business since 2005. We are a growing company that collects and recycles used cooking oil. With over 20 years in business, we collect, and process used cooking oil to produce Biodiesel, a carbon reducing alternative fuel to Hydrocarbons. We operate in 15 States with service to over 27,000 locations and growing. Buffalo Biodiesel Inc. is subject to and complies with the Federal Drug-Free Workplace Act.